What a disastrous experience. I ordered carpets at the London Beckton store. Gave measurements and told to wait 3 weeks. I remove my carpets all ready for the new to discover SCS got my measurements wrong. Had two rooms fitted on recommendation of fitter being told they will easily fix and reorder the right size. That’s where it all goes wrong! Went in on carpet delivery day (Thursday) to discover if the carpet manager is on his day off you’ll have to wait till he is back in to move forward with anything. Good luck to customers if he is on annual leave. So then speaking to him (Dave the carpet manager) I was promised on Friday I’ll have the right carpets by the following Monday or Tuesday latest but momentarily they will put the wrong sized carpets down to reduce the inconvenience they have caused. Expected really as it’s their mess. But no. No update or contact on Monday to confirm. If you call SCS you’ll be on a very long hold and if you’re lucky you’ll have someone to talk to. I couldn’t get through to anyone on Monday but got lucky on Tuesday. After no response from an email I got through to the store. I’m now told no temporary carpets but I should have carpets on Monday or Tuesday. I thought ok. Mistakes happen but no... Tuesday late evening I get a call saying they can’t get me the carpets at all. No compensation or anything will be offered for inconvenience as the agreement is cancelled once the order is cancelled. So I asked for my money back.. They say they will only refund me once they remove the carpet already installed. So then third trip to the store this time to argue with them as clearly being nice has not got me anywhere. They are refusing to give my money back now. After so much time wasted I get promised to have temporary carpets again till 10 august when they will have my right size. But it doesn’t end there. Wednesday I am called they are coming to remove the existing carpets as they are not putting temporary carpets down. I explain I have a 2.5m wardrobe fitted after carpet installation as anyone would order their furniture after carpet installation right? now would need manpower to move but I’m told they will just cut around and take what they can reach so they can to be able to give my money back. I am speaking to the carpets manager and request to speak to someone higher as he clearly is making false promises. Harpul is above but again no luck. No contact only this Dave. Now am now left with two rooms with different carpets as I couldn’t have the wardrobe moved and to somehow get away from this disaster and get some of my money back at least. I now am waiting for carpets from elsewhere after being delayed another week by scs adding to my inconvenience. I’ve got bare wood with two young children and only an apology. SCS has now given me the remaining two room carpets at a discount which now looks ridiculous as it will be different to the rest of my house. I am literally stuck and regret from the bottom of my heart in making this order from SCS. I’ve literally been left with no carpets and two rooms with different carpets which I have been made to pay for due to SCS mistake. I’ll have to look at this carpet and remember SCS messing up the look of my house for many years to come. To all customers reading this. AVOID SCS! Save yourself from this heartache. These guys don’t have a clue in carpets and what customer service is. I’ve known SCS to be a sofa shop. I should’ve trusted my instincts. SCS really needs to stick to selling sofas. The service I got was literally disgusting. Go to a carpet specialist or your local carpet shop. You will be doing yourself a favour. To top it off I was told I would my refund at 11.30 over the phone but had to go in the forth time to get my refund as no one was answering the phone. Scared at another false promise at 4.30pm went back to the store and managed to get some of my money back. Absolute disaster.