pleased with my furniture...but the carpet was faulty...badly fitted causing problems with other flooring that it merged with. The customer service set-up is shocking. You are passed from department to department as nothing is joined up . You cannot ring the stores and nobody responds to emails .i would never recommend buying anything from there purely from a customer service point as they have no power to act on any enquiry they just email the department and they then do not respond. The CEO of this company needs to take a long hard look at his business and staff it appropriately and not cut corners in service especially after you have ordered and awaiting delivery. It would be much better dealt with in store and not in a call centre .