If I could rate this company as zero stars I would. Please avoid at all costs!! I rue the day I went into my local SCS store in Birstall, Leeds - I have suffered with nothing but stress and anxiety since. The level of customer service is truly appalling. Staff genuinely don’t care about anything other than their own commission. Staff lie, patronise and fail to contact you when they promise they will. You have to chase them constantly for answers that you never get. I could go on and on about my shocking experience but I almost can’t put it into words. We ordered carpet for stairs, landing and 3 bedrooms only to be told by fitters on arrival that one of the bedroom carpets was missing. Nobody from SCS had for warned me about this and the fitter told me the operations manager was ringing me that day to explain which she never did! After finally speaking with someone in store (I believe only cos I had initiated contact) I was told not to worry as it would be fitted today so I booked another day off work only to be told yesterday the carpet had not been delivered again. despite several emails and calls and a visit to store today (because no one returns your calls) I am still none the wiser where my carpet (that is for my mildly autistic son who is now sleeping on a mattress on a cold floor with no carpet) is or when it will be fitted!!! During my visit to store today when I challenged the sales rep on the level of customer service I’d received he told me he had gone ‘over and above’ for me! Obviously my jaw dropped at this ridiculous statement. I will never buy anything from this company again and intend to tell as many people as I can that it’s a company to AVOID!!!