Went there in 2017 bought two Lazy/Boy swivel chairs. Husband thought they were a bit pricey at approx. £1.500 the two but the sales woman said they are 100% leather and are made in America that's why the price. November 2019 first time ever tried to raise my chair higher it has a mechanism to do that underneath the chair. As soon as I sat back on the chair it went down again. Contacted SCS to be told they charge to come and confirm you have a problem cost£75.00 not refundable once confirmed you have a problem. I would not trust who SCS send in after reading customer reviews. So got my own report done once the Virus abated slightly. Had the man in who has been on BBC Television he is at the top of his game. Whilst here he examined both chairs seats have collapsed due to cheap fillings. Both chairs he confirmed have manufacturing faults. Cost of report £275.00 and he took pictures as well of everything. I sent the report and pictures to SCS they have not argued or disagreed with the reports findings. But apparently want to offer me 60% towards the cost of replacement goods. Why would I want anymore of their cheap rubbish? man who did report nearly floored me when he said these chairs are not 100% leather. Certain area the covering is vinyl dyed to match what leather there is. And that the chairs are made in China he found the label hidden underneath the chair. If stupid enough to have replacements which I am not will be in this position again within three years as doubt if would be made to a better quality. What really gets me is they want to charge me for usage of these chairs for the 2years and 8 months I had them before I noticed the problems. They might be allowed under consumer law to charge usage but morally no. A decent company would say sorry and give a choice to the customer of money back or replacement goods, What I find worst of all is the staff must be instructed to lie to customers or why would the woman at the Colchester store lie to me and my husband. If she was lying off her own back she would be frightened surely of losing her job. Now you also have to go through Alternate dispute resolution before Court action. But Court is where I will be taking this. In short do not buy anything from this company they are rubbish and sell rubbish. Read SCS members complaints over 2.000 members we cannot all be wrong.