Terrible experience. Purchased a online in June, was informed I would be called right away to go over purchase before it was processed. This never happened. Everytime I called I was told that someone from Carpets would call me back. This never happened. Eventually I got a call mid July to say they could fit the carpet in August. When the fitter turned up there was no underlay or carpet grips with my order, as I was sick of walking on floorboards I eneded up buying some underlay on the day to finally get my carpet fitted. (The fitter actually phoned SCS and said he no longer wants any work from them). Not worth the hassle, reeled me in with the good promotions but I will not be ordering anything from SCS again.