Absolutely rubbish customer care. Taken nearly a year to get anywhere. Had a stair carpet which developed holes in the upright parts and it was replaced (unfortunately with the same product) because it was found faulty. This carpet developed the exactly same fault but now SCS refuse to do anything about it as they say its the way we walk. I defy anyone to walk down our stairs in anyway to create the holes where they developed. They want your custom but never your problems. So don't expect any help. Phones are not answered and you can wait all day for a promised phone call to you. They spend a fortune advertising their "wonderful products" but don't want to spend a penny on putting right faulty items.