Ordered New Yorker mare he 2020 from Dudley store told by sales man George yes it’s available in red. Ok we will have it in red. Deposit paid at shop. We questioned the size of sofa as we were unsure it would fit through front door. We were advised yes item comes in two parts no problem. I measured my door width & got back to them within the week as requested. Sofas will fit through door. I asked to see leather sample in red. Sent by post but it was a ox blood red & not pillar box red as Scs showed in shop. Went back to scs week later to show them what colour sample sent and the Manager at Dudley Scs said yes it is available in red, I will see that it is changed. I telephoned scs customer service to ask to see red sample again ox blood red posted. I telephoned to explain only for my query to be emailed up the chain at scs. Months went by with no true confirmation that this sofa was availalble in pillar box red so I telephoned scs to see the sample in pale grey. Manager Az from Dudley store telephoned me in June to ask when I want the chairs delivered I asked if this sofa was ever available in red but never really glad a reply so I confirmed by email that I would like the New Yorker in pale grey which I confirmed by email. Sofas delivered 21/08/2020 & it didn’t go well. Sofas too big to easily fit through door & lots of pushing & shoving. We were advised by scs that because they arrive in two parts there would be no problem. We sat in the shop on them & were shown what would come apart in order for them to fit. The chairs are sitting in my living room with scuffed leather to front/ back arms, wooden foot scrapped White painted on hallway wall. Two o seater not joined properly . Electric motor in single seater not working on Monday. Both sofas squeak. Logged problem by email & inspector can’t come out til 23/09/2020 or if there’s a cancellation. Rubbish service from beginning to end. They got our money & we not got what we thought we were buying in shop.