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Dorota
Hull SCS and their crappy fitters I had my vinyl fitted by SCS fitters on 30.06. The same day I made a complain that vinyl is unevenly cut. The fitters also took off boards on one side of the kitchen cabinets while on the other side they tried to cut vinyl straight to board. As a result they did it unevenly and left some gaps. After exchanging few emails I was eventually able to make an appointment with carpets surveyor on 18.08. I took a day off and no one came! No one called! I again sent an email and on 20.08 someone called that surveyor will come on 21.08. He didn't...the same was on Saturday. I spent all day at home waiting and then at 16.21 I received a text message that surveyor had some emergency and he wont come today he will come on Monday. So on Monday came the same man who fitted the vinyl and he accused me that I took off some kind of plastic from under the cabinets board and that's why the vinyl is unevenly cut. I said that I didnt take anything off. So he said that someone had to. But who? Holy spirit!? I live alone! So then he said I just need some sealing and will be fine. I told him that I dont want any sealing, that the point is that vinyl is unevenly cut with gaps and that also board is scratched. His answer was "you need a sealing because without it you will damage vinyl". So I asked why you didnt put the sealing after fitting and he replied that they dont do it straight away. So when for God's sake!? And if they dont put it straight away why no one told me that I need to put it later!? I really dont know what their fitter is accusing me of. The truth is he did a bad job and now he is trying to defend himself accusing me. That is not fair. I'm really disappointed. I sent an email to SCS describing this situation but they didn't even bother to response. The worst and unhelpful customer service and after sale care I had to deal with. Never ever SCS and their "specialists"...
4 years ago
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SCS has a 1.5 average rating from 1,814 reviews
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