Worst service I have ever received, firstly we did not receive order confirmation email as they did not take down the correct information, secondly when we finally got the email after holding for hours on several days we got the emails but with the wrong dates agreed for the carpet to be fitted, when we contacted the store, they cancelled that date but did not get back to us with alternative date, we then had to contact them again after being on hold again for over 40 minutes, they then confirmed another date after I had to visit the store, during this visit we were told they had no carpet fitters to fit the carpet but they still continue to sell carpets and promise fitting even though they have no fitters. After the second cancellation I informed the flooring manager Lee that I expected another date confirmed today, I did not hear from him for several hours, so finally I had to call customer service line again on hold for nearly an hour, was finally put through to the store Lee informed me that he could not confirm a date, so I if the regional manager would conta6me to discuss, he called me back and said that the regional manager could not contact me as they were to busy !!! I then informed him that I would be cancelling my orders for both the carpet and SOFAS, where he then informed me that we could not cancel and that we would be sued if we did. This is the worst company I have ever dealt with. Please do not use. The store in question is the Purley Way branch in Croydo