Never again! Carpets laid last November - 3 out of the 5 styles we chose are defective and need to be replaced. The third carpet was only surveyed and confirmed faulty a week ago and without any contact from the aftercare team, fitters turned up expecting to replace that room while doing the others! As for the sofa, cushions lost all their shape within 2 weeks of having them, currently having to plump up about 3 times a day just so they look kind of ok although no point as they are flat again the second you sit on them. Customer service.......doesn’t exist! Would not buy from them again. Wish I had read previous reviews first before buying.