We bought two carpets from SCS, one of which had a visible defect in the pile which I reported within an hour of the fitters leaving, supplying a photograph as requested. After several emails that got no response and two subsequent phone calls to their so-called 'aftercare' people, in which we were told they would contact the manufacturer and get back to us, we are still waiting for a response after two weeks. What the manufacturer might say is irrelevant - SCS supplied the defective carpet and are in breach of the Consumer Rights Act. Their total failure to communicate suggests they couldn't care less once they have your money. Don't give these cowboys your business.