We ordered 3 & 2 seater sofas, plus armchair and carpet from Wednesbury store on 4th July. We were told about 13 weeks for sofas - that was fine, and a delivery date for carpet middle of September. Bit long for the carpet but we needed time to decorate living room so it was ok. Had email confirmation about sofas nothing about carpet. Phoned customer services FOUR times before we got some sense, that was only after my husband asked for the regional manager to phone him which he did. Was told carpet would be 29th September so they had to delay sofas. We reckon they forgot to put carpet order through. Come late September, had phone call, carpet won’t be delivered until 15th October! Manufacturers fault apparently. Then today (8th Oct), they called to say carpet will have to be delayed AGAIN! They’ve now given us a date of 3rd November! My husband has gone spare at them, and all they can do is apologise and say it isn’t their fault. Not good enough! I’ve never known a carpet take so long. And of course they’re using COVID as an excuse. What rubbish! They don’t tell you there could be a delay due to Covid when you’re ordering from them! They pounce on you as soon as you enter the store and their adverts are on every ad break! Yet they can’t deliver on time because of Covid. My husband has told them this is the last chance otherwise he said he will go to the store and yell at the top of his voice until he gets his money back! Of all the places at Wednesbury retail park we could’ve gone to and we picked them! Never again! Do not use SCS!