Ordered carpet 6th July, fitting date 21st August.I changed date to 27th August with customer support team. SCS didn't turn up rang to say it was 28th even though I had email confirmation. Fitter rang Friday said he could fit Monday. Arrived Monday with wrong colour carpet. Manager at Croydon branch promised to call to sort out problems, never did. After threatening to cancel finally got new fitting date 25th September, guess what never showed up. Went to branch and cancelled order. AVOID THIS LOT, never call you, no updates, you have to do all the chasing, tell untruths. Don't waste your time trying to talk to customer support, go to branch and kick up a fuss. Check Martin Lewis website for help. They are in breach of consumer Rights if they fail to deliver on time. If you do order (don't do it) insist on the wording "Time is of the essence" on the order it may help with your case if they fail to deliver. Use an independent supplier.