I cannot even start to tell you what went wrong with this Company, absolutely everything! The manager in the Drumchapel store in Glasgow had the cheek to say to me, "Giving you some sort of compensation is not going to give you a suite to sit on" This is when I said I was not paying for the delivery. Failed delivery, no apology. Had to wait another week for redelivery. The time slots were mixed up. Delivered in a hired van that had a leak in the roof and my new suite sitting on top of it, footstool broken. I decided to send it back. The sofa has now been discontinued, but to be honest I cancelled the complete order. What a shower of cowboys and the manager in the shop needs to learn that the customer is always right!!I I did take a picture of the van with the leak in it but it failed to come out, probably pressed the wrong button on camera as I was so angry, but I have photo of the broken leg in footstool. He also said that was easily fixed!! Shower of cowboys, please avoid. I now have nothing to sit on until we'll after Xmas but I certainly would rather that than giving this shower my money!!