Bought my sofa in 2018 it’s hardly been used and the frame is splitting its creaking on one side when investigated underneath you can see the frame is starting to come through the bottom under cloth , spoke to customer after care and they have told me the frame is under warranty for ten years BUT I have a £75 call out charge for someone to come out and decide if it’s a faulty frame or accidentally broken , absolutely disgusting, I’m fuming best thing about it I bought this on finance as I was unable to afford one out right and I’m still paying for it so basically I’m paying now for a settee we are afraid to sit on in case the frame goes all together