We ordered a sofa and swivel chair after 3 months we noticed the cusions sinking right down to the base and could feel coil springs and the wooden frame also the swivel chair started tilting and had the same collapsing of the foam filling,may I say I weigh 11st 2 and my wife 9st after contact to their customer care a heavily tattooed man turned up and after being pleasant enough became agitated when trading standards were mentioned, anyway we eventually received an email stating that we should regularly plump the cusions up and sit in alternative positions,and did we take their upholsterers advice ,what a complete farce he didnt even know it was coil sprung as he kept saying it was web sprung ,what a clown it had immovable cusions and was a sofa bed..anyway we have wasted £1350 on an inferior suite that was shipped from china so be aware if you make a purchase and something isn't right they will do everything possible to fob you off,