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S Favis
Where do I begin? Ordered a dryer; told it was in stock, got a delivery date and tracking link. The 7:30-9:30 am time slot as noted online cane and went- no calls to say “we’re on our way”, or “we’re running late”. At noon I started calling. Got hung up on while on hold. Twice! Third call, the rep was to even harder to understand, said he’d call the warehouse, stay on the line. He hung up again. My husband started calling when he came home from work specifically taking the whole afternoon to install the dryer after it arrived. He got the same runaround. “Oh, they missed the morning truck, so it’s coming from 3:30-5:30”. 5:30 came and went. This time I called again, asked to talk to a manager. Unbeknownst to me, my husband also called. We got 2 different stories. He was told the truck was on its way to Sun River (2 hours the other side of where we live.). I was told that for some reason, the dryer never arrived in-warehouse. Now we have a NEW delivery date for 3 days from now! In-freaking-believable poor service, failure to communicate, and dishonesty.
3 years ago
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Sears has a 1.3 average rating from 262 reviews

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