“Waiting since July to get dishwasher fixed or replaced. Now Sears cannot get an installer so we have to get an installer. Customer service is bad and cannot get ahold of a supervisor. Hung up on 3 times.”
“I called to have my oven repaired. It's a Samsung so it has two way to heat. My family always uses the one because we never need the whole oven. It stopped working (won't go past 175). I called to have them fix it.
The guy comes over says it's the pilot and it's a $700 repair. What? The part is only $200. So he was telling me he wanted to charge me $500 for the labor?! He told me no, it's because the part costs that much but he'll use a cheaper one from his van and make it a $500 repair. So not only did I pay for a Samsung pilot cost, but I didn't get that part, I got a cheaper one.
BUT here's the kicker. That's not even what was wrong with the stove.
I called because it's still not working. They send another technician out who says its the top pilot that needs to be repaired and I'd have to pay again for that. I was told because I already paid for this problem to be solved, I wouldn't have to pay again. It's not my fault the first guy fixed the wrong part. Why am I paying for another part and another job when the same problem wasn't fixed? He said just use the bottom part of the oven only then.
Don't use Sears at this point. They want you to pay twice to fix one problem.
The people on the phone though were wonderful. Still find a different company that's not trying to steal your money and not fix the problem.”
“I had to pick a star to write a review. We ordered a part thru Sears for our washer. First part was 100% defective. They sent a replacement part that was 95% defective in that it started filling the washer for a cycle then shut off without draining the water. We returned both within their return policy with no refund given. When called to ask, the customer service representatives hung up.”
“DO NOT BUY A HOME WARRANTY FROM SEARS! It’s all a SCAM! Every month they charge my credit card for my home warranty. Refrigerator has been broken for months! Parts unavailable. If they can’t fix it they are supposed to replace it. Total BS! Our case has been escalated for weeks! Still not fixed and they refuse to replace it! SAVE YOUR MONEY!!! DO NOT BUY A SEARS HOME WARRANTY! IT’S A SCAM!”
“Awful company. Technician lied about coming to our home and we were not there. I was in my living room all day with a full view of the street and front walkway. Rescheduled and date confirmed then company went radio silent. No way to speak to a human being. While extended warranties are probably unwise, this company is a SCAM and is not fulfilling their responsibility. Lowes will now be held responsible since they are the ones who sold the home warranty and subcontracted to a disreputable firm. Interesting that this company had a class action lawsuit in Illinois. After contacting Lowes, the BBB of Virginia will also be notified. Companies need to be held responsible.”
“I use to be a sears service tech but couldn’t handle the lies that the higher up people gave it was more trying to sell home warranty then to fix anything because of that I couldn’t give good customer service so I quit”
“They used bait and switch tactics with me. They then promised a refund but failed to deliver it. When I called, they said I had not returned the parts. After I told them I had, they promised the refund would arrive in two weeks. Now they are disputing my dispute of the credit card charge.”
“Sears Repair Service BEWARE
A horrible experience!!!
They came to repair the refrigerator in my motorhome in MA. I paid the diagnostic fee, the cost to repair and parts. I explained that the repair would take place at my home in NY. They said fine.
Parts arrived in NY and they scheduled the repair date.
-------THREE TIMES THEY SENT THE TECHS TO MA-------
The link they send you says you can change the repair address by calling. However, there is no phone # listed. You cannot talk to a person unless you request a new repair. That person cannot change the repair address.
I WAS TOLD I WOULD HAVE TO SEND BACK THE PARTS AND RESCHEDULE THE REPAIR AND PAY ANOTHER DIAGNOSTIC FEE AGAIN.
I refused and requested a supervisor. They said they would put a note in so I wouldn’t have to pay anything hence….New repair order.
SO TODAY I RECEIVE A LINK REQUESTING A RATING FOR THE REPAIR AT 8:30 AM…..BUT THEY NEVER CAME.
Again more calls……….. New repair date…Will they come????
And as expected…….NO! Rescheduled…….After I waited around all afternoon.”
“On 10/02/2024 Sears Technician, Broderick Smith came to diagnose one of my tenants range in which her oven was not working properly. The problem was identified which was the oven temperature sensor not working properly. The technician quoted me the price for the part & labor that would be $479.58. I paid him with a check and the check was funded. He said he would order the part and when the part arrived to schedule an appointment so a technician can come back and install the part. The part was ordered according to him but he entered the wrong address. I contacted Sears customer service numerous of times yo inform rhem that my service address was incorrect and they assured me they would make the correction. The part has been ordered 3 times and till this day I have not received the part. The part has been returned to the sender all three times. I have been calling and have been transferred from customer service, to parts, to scheduling, to speaking to a supervisor, but no one does nothing. Today is 11/05/2024 and I have not heard from anyone.
The technician Broderick Smith robbed me $479.58. I have No Part And I paid him for the Labor he did not do.
Sears Services is not what they used to be before. Do NOT use them. They are a SCAM. They do not grant you what you are owed or gave respect towards people. I know for a fact I eill NEVER use them again. Sears steals, lies, and do not promise what they say.”
“These clowns sent me a returned part. Could tell it was returned because of packaging and receptacles were scratched. Worst of all part had been modified - so even if was still operational. Clip had been cut off. Guy from India wanted me to pay AGAIN. In country customer service is non existent 😂😂🎉🎉”
“Sear has the worst customer service ever. Their word means nothing. They do not honor there contracts. Closed a service order without doing anything. Still waiting on a repair to my furnace. Been over 20 days. Please do not do business with the company. I am also writing the Better Business Bureau about these practices.”
“Our refrigerator was out of service for over three months, and Sears Home Services refused to honor our $720 warranty appliance service. Consequently, we purchased a new refrigerator and requested to cancel the service and receive a refund of the $720 warranty. Sears assured us that they would cancel the service and initiate the refund process. However, after the service was canceled, we were informed that we had already received adequate value, and our $720 premium would not be refunded. We received no value at all; the problem was misdiagnosed, incomplete parts were ordered, and Sears simply abandoned the repair effort. The process was incredibly frustrating as Sears scheduled multiple appointments, then cancelled with little notice, often late in the evening, and then rescheduled blindly without asking about our availability, only to cancel again. We spent hours on the phone with Sears customer service. They repeatedly misled us with half-truths and disingenuous lies. We sent a formal complaint to the Better Business Bureau (BBB). Unbelievably, Sears Home Services responded in writing to the BBB stating that they had given us a refund, which is completely false. The sheer magnitude of lying by Sears Home Services (aka Transformco) is difficult for honest people to comprehend.
AVOID SEARS HOMES SERVICES. THEY ARE LIARS AND THIEVES.”
“My mom is a senior citizen with health issues she has been waiting for 30 days for someone to come and repair her fridge from Lg they has not yet came out to repair it sears keep giving her a run around she has no food she no medicine everything was lost they are a scam they also verbally abused her on more than one occasion continue to cancel the appointment they sent the parts over 3 weeks ago also they refused to replace or refund her the money for the brand NEW Fridge the man stated you are old and don’t need to eat and refuse to give her money to replace her medication and food she is in fear for health someone help and don’t buy from SEARS ai also loss wages from my job to help my mother they keep false promises and texts”
“Terrible service and overpriced. Last week I requested refrigerator repair and the price of the repair was equivalent to the cost of a new refrigerator. Customer service was horrible and reps barely spoke English.”
“You are the worst company I have ever dealt with. I scheduled a refrigerator repair for yesterday between 1-5pm, which you confirmed multiple times by text and email. No one called. No one came, despite an 8:00 am email confirming someone would be there that day (yesterday, Oct.3). I later found another email sent after that in which you rescheduled me--without discussion with me--for Wed, Oct 16, a day I never requested or agreed to; moreover, it is a day I cannot take off from work. I missed work and lost $600 yesterday. You do not take accountability. I spoke to at least 6 people--including a floor team supervisor. No one could tell me what happened, why you did what you did, nor offer a quick solution. Customer relations would normally find a way to send the repair person over right away. Not Sears! I will NEVER buy from you or work with you again. They had every opportunity to address this but did not!”
“Sears has to be the worst maintenance. They want to charge you $150 just to come out then they charge you for parts and labor that’s about 500. Then they want to sell you the warranty program which is $100 a month and when they fix the refrigerator, the problem is not fixed. They have to come back out and you want to cancel the warranty and it’s a big rigmarole. Sears is a big scam they used to be. They are not anymore. Don’t buy their appliances. Don’t get the repairs. They’re the worst ever.”
“Sears.com took my money and have no idea where my product is they call tell me expect delivery the next day to call that day to say my range is not in stock! Called & was hung up on. It’s been a month & no answers. Sears is or has become the worse”
“They rescheduled on me twice in a row ON THE DAY OF THE APPOINTMENT HALFWAY THROUGH THE DAY. Have fun getting an actual human on the phone. They should not be allowed to do business and I haven't been able to do laundry for two months, and I cannot return my appliance. I have a busted dryer with no repair because of this company and no reimbursement.”
