I have to give 1 star because there isn't a more negative rating. The return process is very difficult. All communications were by emails that include "error" link for returns, no phone number to call. I called my credit card & was finally given a number. The Sears agent kept repeating: "you must follow the process instructed in the email," which I already did multiple times before contacting my credit card. Lesson learned: Sears.com is not a reliable retailer, makes returning process extremely difficult & time-consuming. I will stay with Amazon from now on.