Purchased a new Kenmore washing machine on 1/01/2021. After 7 months of very light use , in August 2021 the machine broke (stopped agitating). I called for service and was told the earliest time would 9/13/2021, which was over 3 weeks away. So we used the laundromat for 3 weeks. On 9/13 the technician fixed the problem. The problem reoccurred, rendering the machine useless on 9/23/2021. I called that day to schedule a 2nd repair, and was told the appointment would be 9/27/2021 (the following Monday). Then I got the auto confirmation indicating 10/27/2021, which is 4 weeks from my 2nd call, and 2.5 MONTHS since the machine broke down. In other words, at this point, the machine will be broken for at-least 20% of the 1 year warranty period. I called to escalate my case, and get someone to come sooner and Sears Home Services hung up on me. Never buy anything from Sears. Never buy a Kenmore. Never trust anyone from Sears Home Services. They are all untrustworthy grifter companies.