I ordered a refrigerator from sears.com on July 8, 2021. I ordered the particular model I did because it said it was in stock, and gave me a delivery date in early August. Unfortunately, the delivery was delayed 3 times due to them not actually having the refrigerator in stock! We are now on our 4th delivery date, and I received both a call from a human being, as well as an automated call yesterday to confirm the delivery for today. The delivery window provided was between 9:30 and 11:30. At 4:30p, after waiting around all day and not hearing a word, I called the sears appliance delivery service number. The gentleman tried to call the delivery team, told me he was unable to reach them (he said it was most likely because they were "busy with a delivery"), and told me to call again if I hadn't heard anything in an hour or two. I called again at 6:30p, spoke to another gentleman, who then called the warehouse and was told that they didn't have the refrigerator, and that they would contact me to reschedule. Okay, so a real person called me and CONFIRMED my delivery the day before - if they didn't have the refrigerator, why did that happen. And then, if they didn't have the refrigerator, why did I not find out about it until 6:30p after I CALLED THEM, when my delivery window was 9:30-11:30??? There is no explanation for this except gross incompetence. Needless to say, I have now requested a full refund from sears, and I will certainly not be doing business with them in the future. I would advise anyone reading this to do the same.