I could write a shorter review, If I could tell about what went right. Order a refrigerator on 11/13/21. It was delivered damaged on 11/15/2021, I refused the delivery and it was down hill after that. The first agent wanted me to cancel my first order and have them rewrite the order. That was fine, but all of my discounts were removed from my new order. I refused and her suggestion was call back and get the discounts after I place my new order. For some reason they thought I still had the damaged refrigerator and was coming to exchange refrigerators. Six delivery attempts and 30 calls later still no refrigerator. I could not get them to understand that I never accepted the 1st refrigerator. The delivery people lied and said they came by my house, my camera should exactly that. they drove by and never stopped. on 11/28 I placed a new order for a lower price and cancelled the first order. on 12/6 I finally received my refrigerator, It was damaged. I am returning it. I grew up on Kenmore. The horrible customer service was like I was in a night mare.