I am not one to be negative nor complain, however this is the worst experience I have ever had with a company in my lifetime!!! We scheduled for a simple repair on our oven months ago. The technician came out three times and has yet to repair the problem! We have tried to get some "person" on the phone to discuss all of the issues we have had but no one seems to know what or how to resolve our issues such as, the tech did not show up, he was late one time, had to wait several weeks for parts or someone to even come, to them ordering the wrong parts, giving us false information, sitting in the vehicle and taking a picture of my car saying, I was not home when in fact I was trying to catch him leaving the driveway.... he never even came to my door, then he lied to his manager about his distance from my house to come back and do the repair......etc. I could go on for a while talking about my experience, but long story short..... NOTHING has been repaired!!!!! Frustrated is an understatement!!! We have paid over $700.00 in parts and our oven still not working! Doing business with Sears has been the worst experience ever! As soon as my warranty contract expires, I will NEVER EVER do business with them again!!!!!!!!!!