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DO NOT BUY FROM SEARS. They are the worst company to deal with when it comes to repairs. Four months after I purchased an $1,800 washer, I started hearing a rattle when spinning. 2 months later a repair man finally shows. He did nothing but ordered parts. 2 months for parts to arrive then I could finally schedule the repair another 2 months out. The day after the "repair" the entire drum started banging against the door; a much worse condition than before. Quess what? I have to wait another 2 months for a repairman to fix what the other made worse. Now, the slamming of the drum and shaking has damaged my pedestal so the door no longer closes and the washer will not drain, spin, etc. Basically it is dead and I'm having to use a laundromat. When you call to complain, all you can get is their call center persons who are simply service call schedulers. You are given no other recourse. If you buy from them, it better be just a hammer.
2 years ago
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Sears has a 1.3 average rating from 262 reviews

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