Setting up apptmt a hassle, canceling nearly impossible. Of course they need your card # to process your initial apptmt, but when twice in succession they never show, never call, never text, they don't send a credit to your account to comp you for the valuable time you have twice wasted waiting for them to come. The ultimate indignity is NOT being able to cancel online, but having to wade through numerous teleprompts to reach an illiterate genius who takes more than 1/2 hour to generate a 15-digit cancellation # for your original apptmt. I never bother to review business services, but this has me so irked that I have to warn ALL CONSUMERS - CAVEAT EMPTOR. After Sears Appliance Repair not showing twice, we defaulted to our local guy Larry in Neptune NJ who gave us a next-day slot and fixed the washer pump on the spot when he came. Considerate, courteous, efficient. SEARS must be run either by fools or trolls. STAY AWAY unless you want problems!