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Robert S.
I'd give a Zero Star if possible so DO NOT BUY ANYTHING from them. The worst company in the world for after purchase service. I've had my clothes washer for 20 months. The repair tech just finished his 13th call to the house after it was basically rebuilt twice. He needed to recommend "replacement" but, of course, they get paid for doing repairs so he's ordering parts again. You call Corporate, you can only get their call center. It took me 3 hours on the phone to get a Manager when I called three days ago. She assured me that a different tech would come. Nope, she lied. She assured me that someone in their escalation department would call me two days ago. Nope, she lied. It's been the same conversation every time and it's impossible to get someone who can actually fix the situation. $3,600 spent on the set and no one at Sears cares.
1 year ago
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Sears has a 1.3 average rating from 262 reviews

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