I’ve always had Kenmore appliances and if I need a service I had no issues. However this time I had a washer that needed repair. So I called for a service appointment. They had an appointment right away but I had an appointment I couldn’t change so then they had nothing for 3 weeks . That’s crazy right off but I took it. So off course I need parts so they order them & schedule my appointment out another two weeks which makes it five weeks but I mean you have to order parts so that’s ok. Also the parts came in early so they moved my appointment up by three days. So I’m happy but then I get a text a day before my service saying they need to cancel my appointment and reschedule and it will be two more weeks which makes me without a washer for about two months. I’m upset especially since they moved my appointment up and now they are rescheduling at the earliest two weeks longer! Why ~ so I try to call and get a live person but I just get those customer service people and they can’t help me. They send me back to an automated system where I am prompted to reschedule! No live person available. How frustrating so finally I get on a chat where i literally just lost it because I was told no one would be in my area for two to three weeks! I said that's your problem I had an initial appointment and you moved it up so why did you do that if you had no one in the area? I told them I needed my washer fixed and this wasn’t acceptable but they said that was the best they could do! So I get off that chat and decide to get into a new chat complaining about this issue. Oddly the representative tells me they can keep my original appointment and rescheduled it. After I was told 10 minutes earlier there was no way they could change my appointment time. At this point I’m holding my breath wondering if they will even make it to my appointment ~ they are all over the map and don’t know what they are doing & you can’t talk to a live representative if you have an issue which is totally unacceptable. So I’m never buying Kenmore appliances again because if you don’t have service availability in a reasonable time frame and they switch it all around for any reason then it’s basically unacceptable to even own their product. No one wants to do without major appliances for over two months. It’s totally horrible service. I haven’t been this angry 😡 in a long time. Sad