Our refrigerator stopped working on April 9th. A technician from Sears named David Y came out on April 10th to diagnose the problem. He said the compressor stopped working and ordered the part and set up a time on April 22nd to come out and do the repair. I took a day off work because he said they would be at our house between 8am and noon. Nobody showed up to do the repair. I tried calling Sears but could not get a human being on the phone. The automated system indicated that we had an appointment open but after calling again and again I just couldn't get anyone on the phone. This was one of the most frustrating experiences I have ever had and after being without a refrigerator or freezer for weeks had to call a different appliance repair company to get the repair done. Terrible customer service.