DO NOT PURCHASE!!!!!! This is a scam. I have been paying for this service for six months. My refrigerator is not working. I had a technician come out evaluate and ordered parts for repair. They said the technician cannot come out until I receive the parts. It has been five weeks at least eight phone calls asking where are the parts. They tell me to be patient. I asked to speak to a supervisor, they said they will give me a call back. It has been three days, no call. I paid a deductible of $100.00 plus the $56.00 a month. My food is spoiling and I cannot get anyone to actually help me all I get is be patient. I am on hold as I write this review to cancel this horrible program. I could have used the monthly payments and deductible to get a private appliance repair service to fix this. Sears is not at all what it used to be. I DO NOT RECOMMEND this service protection.