It took 2 weeks before someone came out to look at my range. While they were here, they ordered the part. The part never arrived after 21 business days. I had contacted them several times before and after the service tech was supposed to come out and install the part. They said they would send the message to the warranty department. I never heard back from them so I had someone else fix my range. When I called back after my appliance was fixed, I tried to get them to refund my $100 fee. They refused to do so since the tech came out 1 time. Their customer service is horrible.