Warning: should have looked at the reviews first. Another repairman said that I needed another door to fix my icebox because it was electrical. I called to see if I could order a door from the parts people at Sears. They didn’t have one, so two different people talked me into buying an inlet valve indicting that they were certain that I just needed this part replaced. When I called to make an appointment, the intake person said they would wave the diagnostic fee as long as I go ahead with the repair. Before the appointment the Sears technician indicated over the phone that all of it was not true and it is highly likely that it is electrical and I would need a new door which the electrical is attached to. He would also have to charge me $300 which included the diagnostic fee. He also said he will cancel the appointment. He recommended I get my money back for the intake valve. When I called to obtain a refund all I got was the run around after I explained why I wanted a refund. I was 3 hours on the phone trying to speak to the right person who could get me a refund. I had to explain my situation over and over again and it seemed like all they were interested in what insurance or home plan they can sell or fix. I finally got to someone who could help me. This was the 5th person who asked me why so I said I am done explaining because all I want is a refund. They kep transferring me to the wrong number. It also took awhile for them to hear that the technician already cancelled the appointment because she wanted to charge me anyways for doing nothing. Worst service I had ever received! I never want to go through that ever again. Sales/profit-oriented business! Nightmare! I will not be surprised if you eventually go out of business!