My icemaker on my fridge quit working so I called sears home repair to come fix it. Tech came out said he knew what the issue was 100% and he had to order a part and they would schedule a followup visit and have the part shipped to my door. The cost was $400.00 for parts and labor. Before I agreed to pay for the part I made sure and asked the tech several times that he was sure this was the issue and he assured me it was, and if it was something else he would take the part back and issue us a full refund before ordering another part. Waited for 6 weeks after the part came in to see the tech again, but once he showed up he said that he must have fat fingered the part number because they sent the wrong part so we had to wait several more weeks for the new part and appointment, he came out put the part in said it was fixed and left. He never even checked to make sure it was actually filling the tray with ice, so it's no wonder 5 days later and still no ice! Called sears again to have him come back out. The same tech then proceeds to tell us that it must be something else but that the part he replaced was in fact broken so we have to pay an additional 300 or so for this other "broken part" that he's sure this time is the problem! I told the guy to just take his part back out put the old one back in and get us our money back because I can buy a new used fridge for 800 bucks! He said that he can't do that and that we would have to remove the part ourselves and fill out a form with sears to get our refund! I was so upset I had to leave the house and let my husband deal with the mess. After a lengthy conversation with my husband The tech agreed to take the part back and promised a refund! This was over 6 months ago and still no refund! Sears home services won't accept my calls now when I call, and they literally stole from me! I'm ready to sue this garbage company! And would love to bring a class action against them. Something needs to be done.