My Father has a contract for repair services with Sears, which he paid in full good till March 2025. His dryer broke in early March I reached out to them on his behalf and have been given the run around for more than 4 months. At first, they sent the repair man to the wrong house several times and when a repair man finally came, they kept saying that they need to get a new part which never came. When ever you call them, you are on the phone for at least one hour if your lucky most of the time it is longer and if you even get the chance to speak to someone, they are unable to resolve the issue or the phone mysteriously just hangs up. After complaining for several months, they sent him a $298 voucher to put toward the purchase of a new Dryer however you can only use it at Sears. He ordered a new dryer online at Sears .com on July 3rd and had to add an additional $500 to purchase the dryer with a delivery date of July 15th which was confirmed via an email that they sent him but to no surprise the dryer wasn’t delivered on the promised date. On the day of the delivery He did not receive an email, phone call or anything to tell him that there was an issue and that he would not be receiving the dryer on the 15th ,when I called them they told me that the dryer that he purchased online on their website is not in inventory and that they would have to wait to find out from the manufacturer when the dryer would be available for deliver as they could not confirm a new delivery date. Sears repair and Sears as a whole is a scam I would advise anyone who is thinking about purchasing an appliance from Sears or signing up for their repair services to run not walk away from this company and to find a company that has better customer service and stands behind their words and puts customers first. They will take your money and not deliver the service or the product. The Sears Brand is Dead as it should be!!!