Charged us 119 to diagnose the issue and for parts, (over 500 total charged for a 5 minute visit). The technician made an appointment to install the parts two weeks later! (The earliest date he said he had open) then NEVER showed up, and never contacted us to reschedule. When we called the service center to find out what happened they tell us we didn't have an appointment (a lie the website still shows we had an appointment on July 20th, I have screen shots!) the parts he said they had, turns out they didn't actually have them, they ordered them and sent them to us....but they're lost in the mail, oops. Well one is lost, the other hasn't shipped yet two weeks later. But they want to sell us some new windows we don't need and how about a home warranty?? Their solution to going on three wks without a working fridge?... We should just call them when the parts arrive....whenever that is and make an appointment to get them installed. Absolute SCAM of a company. Over 500 dollars for them to do absolutely nothing. Pathetic customer service and complete failure to get the job done. We have no timeline for when it will be fixed since the part is lost, and not even shipped yet, and no working fridge. The only thing they're interested in is selling you more services at a monthly charge, I have zero confidence they could actually handle. Setting your house on fire would be more productive than calling Sears to fix the problem. Avoid this company at all costs.