I have been waiting for our washer to be fixed for three months now. First, the part took two months to appear. The part was sent to a different location other than my home. When I called, they said it was somewhere else and they would be sending the part to my house. They rescheduled my appointment and no one showed up. They said whoever took my call forgot to put it into the system that they were supposed to come to my home to fix my washer. Now I have to wait FIVE MORE DAYS for someone to come and fix our machine. I am BEYOND frustrated with Sears. I will not renew a warranty with them or buy their products.