So we had a kenemore elite refrigerator that we had the service plan on. It lasted aboit 12 years. The last few years it was not staying as cold as it should. So the technician came out a few times and finally said that it could bot be fixed so I would have to get a replacement. After getting the run around with sears I finally received a voucher code for $1500 to buy a new refrigerator on their online site. It could only be used for a refrigerator and it could only be used on their site. After trying to place an order for a different refrigerators for over a few days I finally called them frustrated because all the refrigerators were out of stock. They were not much help, just told me I had to wait until they were in stock to order and they did not know when that would be. I was really irritated. So after trying to order again and it kept saying there was an error, try again later. I finally called and was transferred to a live person who helped me find a fridge that was in stock. Of course it was more money than our voucher but we placed the order and had a delivery date 3 weeks later. When the date arrived and I did not hear from anyone I called again. The guy assured me it would com on the date and I will get a call the night before. I never received the call so I called again the morning of the delivery date. Now they say it is in transit and they don’t know when it will be delivered. This whole experience has been so extremely frustrating. I cancelled the order and went to Best Buy to get a fridge that I know will be delivered on the day I picked. Do yourself a favor and avoid aggravation, DO NOT buy from Sears The company used to be good but now it is horrible!