Okay, so my washing machine started producing loads of laundry that were covered in lint last week on Fri. Not a big deal, I've had it for 15 years. Kenmore refers me to Sears and I call them. Okay. Sears schedules me a $99 service call for Monday. So far, quite acceptable. Except that the guy doesn't show up. He calls ahead and informs me that he can only work on dryers. So Sears reschedules me for the next day - then blows off the appointment again. I'm not exactly clear on why, it was either another unqualified technician or a discrepancy about the price (guy called on his way to me and quoted me $150). So we try again. This one is for Thursday (today). Guy calls me at 8:30am re a 1:00-5:00 appointment and tells me he's on his way. Well okay, but you won't find me there until noon, the very earliest. And he also tries to jack up the cost. Can't decide whether he wants $145 or $140, whereas the call center tries to milk me for $120 before settling for $99. But the guy never shows up. Now I should have called them earlier, but I didn't get around to it until 9:00pm, at which time the call center tells me they'd sent me another unqualified worker, and offers free service. This calms me down, until he goes on to tell me that the next available appointment is next week on Monday. Well I finally lose my temper at this affront. Call center rep transfers me to scheduling, who refuse to honor the free work offer their colleagues made. I ask for a transfer back to them - and they're closed. Scheduling guy goes on to ask me three times over roughly 30 minutes to tell him why today's appointment didn't happen. I answer every time, but the third time, I tell him to put on his listening ears, and that I'm going to lose my sh*t like he's never heard before if he makes me repeat myself a fourth time.