If I could choose zero stars, I would. Sears sent a technician to investigate a squeaking sound during the spin cycle of my washing machine. Service person spent much of the time on the phone and even had me hold the machine up while he inspected it. Finally, he said he thought it might be the motor but wasn't sure. He offered me the opportunity to pay $689. By then, I had a strong feeling Sears was not the company they used to be so I was eager to get him out of my house. Honestly, he made me feel uncomfortable. He reassembled my washing machine, charged me $129 and left. Two days later, I want to use my working (but squeaky) washing machine and the computer isn't working. It won't start and flashes to "Call Technician for Repair". Josh, the Sears tech, doesn't know how to reassemble a washing machine. I called Sears and they offered to charge me another $129 for a visit to fix what Josh broke. ***Do not work with Sears. They are a floundering organization and demonstrate no interest in customer service. Their service techs are incompetent and the company assumes no responsibility for their work AND damage their techs do.***