My wife and I have utilized Sears to repair our appliances. Our range needed repair and a technician, named Jerry, came out to diagnose our problem. Where to start is the hardest. He was to be at our house between 1-5 pm. He arrived (10) ten minutes late, fiddled around for (45) forty five minutes, blamed my wife for burning her baking. We were NEVER told we had to order the necessary parts. He put dirty rags on a counter that food was prepared on. NEVER took off the range door, used a probe to see what the temperature was inside the range, told us the next day "I can't find the parts." Strange my wife found the parts from Amazon and Sears. Unfortunately, these were the wrong parts. We were not happy with his services so we recontacted Sears for a second opinion. Another technician was to come out in a couple of days. He called the day of service and told us "I talked with Jerry and am not coming out." This is bad customer service to say the least. I cannot recall the second technicians name. As we were disgusted with Sears we consulted another technician. This man came out on Saturday charged us $50 less for his diagnose, took the range door off found the problem and within (1) one business day our range was back in operation. I WILL NEVER use Sears again,