Purchased a Frigidaire chest freezer 24 ft. back in beginning of May. Sears charged us for the freezer and the delivery. It was supposed to delivered June 16, then June 19, then June 26, then moved the July 3 and currently pushed back to July 13. Sometimes I got a call-which was just a recording, and other times I received no notice at all. I live on a farm and the freezer is to store the food coming in-it’s my livelihood. Every time I called them regarding the delay, they “guaranteed” deliver the next week. I asked to talk to a supervisor and the person told me that I didn’t need to. Excuse me, I’m the customer and very unsatisfied...and you’re telling me I don’t need to? The other time I asked for a manager they said none were available, I left my information for them to call me back. Surprise...they never did. I asked for the delivery fee back and they said they can’t do that because it’s a third party. We’ve paid over $1,000 for a freezer and delivery and still don’t have it. If it’s not in stock then be honest Sears and tell me, don’t charge me and constantly change the delivery date. Numerous phone calls, hours on hold, never a manager or supervisor to speak to, and still no product. I will NEVER order from them again. If sears goes out of business, I will understand why. I just hope I get my appliance before that happens!