We purchased a Kenmore refrigerator less than a year ago and the fan that pushes cold air from the freezer into the refrigerator has gone out. It's been out for 2 weeks now. We've had 2 people come out (from a contracting company Sears hired) to look at it. The first person unplugged the fridge and the fan started and said it was ok. An hour later the fan went out. The 2nd person decided the fan needed to be replaced. They said it would be in at the beginning of the following week. It's now the end of the week and no word. Then we came home from work and the freezer had stopped and our food was all thawed out. We contacted Sears. Sears contacted the contractor who had trouble finding our invoice. Then they told Sears it's back order and doesn't know when it will be available; it could be 2 weeks. That puts us a month without a refrigerator. They said our warranty says that if after 3 weeks (this starts after an invoice for the part is ordered...week 2) a part is still on backorder then they will contact the manufactor and decide if we can have a replacement. So again, a month without a refridgerator that we bought less thatna year ago. Their customer care is terrible.