I wouldn’t even give it one star. Maybe.01 star. Called their repair services for our broken washer. Repairman said needed new valves. Valves didn’t arrive, appointment canceled. Call the black hole of the service department. Was on phone 1.5 hours, transferred 6 times, dropped once. Told that the parts were on backorder. Also told the parts we’re discontinued. Told the monthly home warranty serviceman talked me into wouldn’t pay for new washer. Told they would try to get parts elsewhere. Told they didn’t have timeline. Told by different people 1 month, 5 months, 8 months. Now up to 8 different people, 5 additional transfers, no solution except I’d been suckered. Finally cancelled monthly home warranty after being asked 5 times not to, “that I would get a $500 voucher” and am in interested in a home improvement specialist to come to my house for free? Shame on you Sears. Your last breath is full of deceiving time wasting sales tactics. Do not use Sears services.
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