Where do I start? I've had the system almost 3 years. Installed quickly and well and worked pretty well but for a couple of hiccups in the first year. Payed for 2nd year warranty and then the problems started. I've had 2 years of grief. The latest issues started in Nov 2020 and are still ongoing. The hard drives started beeping and wouldn't reset. Eventually guys came out and couldn't fix it. So new equipment was promised, installed and..........didn't work. (This took several attempts, often the team wouldn't arrive due to over running etc, its cost me a lot of leave from work.) I was promised a tech call a few days later would fix the issue - it didn't. So a new drive was needed. New drive installed and.....................didn't work. Again more remote tech calls .......................have taken hours and ...................not worked. But don't worry they say, the cameras are recording - what's the use if I cant access the material??? Today another team failed to show just a call with 15 mins left on the slot to say they'd be here in an hour ie 1700 on a Friday........but Im going out. Cameras not sending alerts, off line, hard drive not working, some alerts to phone app with the video 1/2 blanked out but alerts not being generated all the time by all cameras. The laptop system is dead too. There is no customer service or care, each call of visit takes weeks to happen, if it happens, there is no bumping up in the priority for a customer they've let down, none. I paid a lot for this and its worthless, useless, oh but they did extend my warranty on kit they cant fix! Joke. I've now contacted the Customer Services manager, again, and just get told to write a complaint which they will take at least a month to answer, no apology, no offer to re-arrange the visit, nothing, nowt zip, zero. So I now have had a visit, the equipment has been replaced but the original issue of a lack of email alerts by some cameras has not been resolved. The team left saying the tech support guys were working remotely on my system to set the emails back up. This was clearly not the case when I checked. After posting this and similar across Social Media on Friday Rena from customer services called me on Monday and said a 'Director' had directed the problem be solved today, Wednesday, once and for all. Well, that direction hasn't been followed. Kit replaced but original issue with alerts still not sorted. Hhahahaha too soon. System repaired on 16 Sep but faulty again on 21st - reported it but despite some emails nothing from the company at all. Zip nowt, Ive asked for my money back but I doubt they'll do anything.