Suspicious positive reviews have been removed from this profile. The removed reviews did not have the trust signals we would normally expect with genuine reviews.
“I ordered on 11/6/2023 and it is going on 11/16/2023 and still have not received anything. The email says it had been shipped and it doesn’t allow to track it!!!!!!”
“Very disappointed customer
Fitted a very low spec cctv system, even though paid for and promised a professional system, cameras put in wrong places way to high, can only see tops of peoples heads, try and zoom in and just see pixels. Complete waste of money. Wish I had done better research and looked at all the terrible reviews about this company.”
“NOTHING GOOD ABOUT THIS COMPANY!!!!!!!
Honestly I’m sick of writing reviews about Securico….if I wasn’t tied in to using them having already paid out a ridiculous amount of money on their cameras, I wouldn’t go near them!!!
Having had the cameras for 6 years we decided to upgrade them. £1200 later we’re left with a wrongly positioned camera that shows absolutely nothing at night (really helpful for a security camera!)
Having complained on social media as the customer service is appalling and non existent once they have your money!! They finally come out to fix it. 2 grown men claim they are unable to reposition the camera and now have to book us in another day….not even the next day.
It seems existing customers mean nothing to Securico and just taking in money from new customers (who clearly don’t know how unreliable and unprofessional you are) take president!
You claim the engineer today knew the camera was positioned incorrectly….yet the engineer that fitted it originally clearly didn’t?! So may I suggest some more training for your engineers and certainly for your customer service department.
Im at a loss for words at how diabolical your service actually is. Not even an apology on the phone and just the threat of ‘let me speak or I’ll terminate the call’.
If this review saves even one customer from wasting their time and money it’s worth it!
I will await a manager to contact me to deal with my complaint directly”
“Since March 2023 I have had to take time off during the week, to wait for an engineer to come and fix an issue with my mothers cctv.
My mother has dementia and is bed ridden. She is on her own and the only way we know she is safe is through the CCTV system.
I am still awaiting for someone to rearrange for an engineer, to correct this on going issue, it’s now July and appointments have been made, with either engineers not turning up or attending my mothers house without the correct equipment or going to the wrong address.
All I ask is that someone from this company fixes this issue, making our mother safe.”
“I recently changed my ISP and was having a lot of problems with the connection through to my CCTV whilst away from the property "Remoting" my cameras on my phone or PC.
I tried to contact Securico for help on the matter, but beyond suggesting changing the admin user password, they weren't prepared to help unless I paid, or if I forked out several hundred on a new system.
The problem turned out to be a bit of simple IP and port configuration, which they could easily have offered to me, if it wasn't for their mercenary approach to customer service where they only want to get more money out of you. The system itself is fine, but don't expect any support when it all goes wrong. Get your CCTV from someone else instead.”
“Please please please . Stay away waisted a lot of money with these rouge company . They need to be locked up and throw away the key . Or taken to small claims court . They take your money and run I can’t even see them on my cameras since they never worked since day one .”
“Extremely satisfying experience from start to finish.
Online enquiry, prompt response received back. Advance message from contact asking for convenient time to call, quickly followed by various examples of products & services for me to view before the call.
Simple explanation & listened to my needs & concerns. Straight forward communication of my requirement needs.
Order placed, installation arrangements to match my availability. Product first class matching the service I received.
Highly recommend these people”
“I was advised in advanced of the eta of the installers who arrived at the appointed time, the lead installer, a young man who knew exactly what was to be done, went about explaining why the modus operandi had to be done in the way he described it, as the work progressed, I knew why certain locations of the cameras had to be as he advised.”
“I would 100% recommend this company to anyone that requires top of the range quality piece of equipment. We all know we can’t put a price on security in any shape or form.
Anyone requires top quality type of gear, I definitely recommend the NVR HiK Connect 8MP 4K cameras.
Do not think about the price as much as quality costs money.
The installers were absolutely brilliant, completed the job so professionally, took the time to explain how the system works and ensured all remote access were set up. The job was very neat and tidy without a single cable being visible.
Speak to Sam Caan at SECURICO CCTV and you’ll be looked after from start to finish.”
“Had my cctv installed today and couldn’t be more happy with the equipment they installed, the picture quality is exactly what I expected, after the install someone from the technical support team called and got it setup on my computer straight away- thank you again.”
“I had been interested in Cctv for quite some time but was unsure as to what system and what brand I wanted, after speaking to the sales advisor Sam at Securico they gave me a full run through of 5mp colorvu hikvison system and I have to say I’m very impressed by the quality and the price of this system. The engineers were very polite and knowledgeable. The guy in the office Rob i think his name is was also very helpful and gave me plenty of notice before the engineers arrived. Overall very pleased and cannot fault the system at all.”
“Good Professional installers, had the recorder in the loft so incase of a break in, I would have the footage that is needed, very happy, out of all the CCTV quotes, securico was the lowest and they have a technical support team as well incase we have issues in the future.”
“After having a break in, we were in need of CCTV as soon as possible, Securico were the first company that we spoke with and from the start we could tell they were very professional and did good work, we made contact via instagram and managed to get them to install the day after. very fast and friendly”
“Had the cameras fitted yesterday, only just had time to right a review, the one man who fitted all 4 of my cameras worked his socks off for most of the day, Offered him a cuppa and water but he kindly rejected and carried on with the job, 5 stars for yesterdays installer.”
