I recently changed my ISP and was having a lot of problems with the connection through to my CCTV whilst away from the property "Remoting" my cameras on my phone or PC. I tried to contact Securico for help on the matter, but beyond suggesting changing the admin user password, they weren't prepared to help unless I paid, or if I forked out several hundred on a new system. The problem turned out to be a bit of simple IP and port configuration, which they could easily have offered to me, if it wasn't for their mercenary approach to customer service where they only want to get more money out of you. The system itself is fine, but don't expect any support when it all goes wrong. Get your CCTV from someone else instead.