I must admit that this claim company does not listen or work in the interest of customers unfortunate enough to be referred to them by insurance company. I was flooded in Aug 2020, and to date not one part of claim is resolved, almost five months later. Be warned always get their advice in writing, do not let any part of the claim slide. Take pictures of everything being claimed for, as I did, put on gallery MIclaim, only to be told by the company that runs it Sedgwick that they can’t access it. Will farm out to so called independent assessors for contents, be warned if you dont have picture then you will not get anything like it’s value, even if the clear up company pretend to take details videos and pictures it will not help. Offered £3700 to complete repair to building work, refused to accept, company appointed by sedgwick let slip that they would charge £14000, and would have to add to claim as their loss adjuster had missed several areas needing attention. Please contact your insurers frequently especially if you are getting run around and delay tactics. 3 months after I had said I would want them to put house back in order they indicated that I had to confirm I was not accepting cash settlement, despite emails indicating this several times( just delay after delay). So contents not resolved, electrical items not resolved, building work not even near getting started. My insurance company spoke to me re renewing my insurance with them, no way, they have to take responsibility for employing these fools.