Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.07

1.1 Rating 805 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

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Metrics

1.1

Based on 805 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company. 0 stars if I could.”

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Posted 7 hours ago

“Sedgwick was awesome to deal with. They made the entire process so easy and did everything for you. I'm dealing with Newyork life now and they are a nightmare. Sedgwick reps were all domestic call centers, knew what they were talking about and have a very simplified process, seamless”

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Posted 1 week ago

“The worst when dealing with people They have absolutely no customer service skills. Contacted my doc without a signed release/consent. I have permanent light duty work restrictions and they claim my accommodation cannot be met but yet they accommodate others. Not fair with their decisions/judgments. Overall the worse company I've ever had to deal with.”

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Posted 1 week ago

“Absolute worst company in existence.”

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Posted 1 week ago

“They mixed up paperwork, kept closing my case, no one was ever able to help me. I have had to fight with them multiple times a week for the last 3 months for my short term disability. They are awful.”

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Posted 2 weeks ago

“This company is by far the worst my adjuster Sara Couture is horrible she doesn’t respond I have emailed called over 20 times with no response she never pays me my money on a weekly bases like I should have over all I would never recommend a worker’s compensation claim with this company they are by far the worst with helping with anything”

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Posted 2 weeks ago

“I had a frustrating experience with Angela Johnson, a claims adjuster for Sedgwick based in Maryland, handling my property damage claim after a tree fell on my truck at Promenade at Town Center Apartments in Santa Clarita, CA. Angela works remotely and, based on my interaction, seems to make snap decisions without proper investigation. She called me once for what felt like a 1-2 minute conversation—barely enough time to explain my side—while my son was throwing up in the background. Instead of showing any patience or understanding, she rushed me off the phone, clearly uninterested in hearing me out. After that, she was impossible to reach—I left multiple messages she never returned. Her denial of my claim came shortly after, claiming it was an “act of nature,” despite photos I sent showing the tree’s poor condition and evidence of prior incidents. It’s clear she didn’t bother to visit the site (being remote in Maryland) or dig into the leasing agency’s maintenance history. I’m a parent dealing with a sick kid and a wrecked truck, and her dismissive attitude—basing a decision on a rushed call—felt unprofessional and unfair. Sedgwick should train their remote adjusters like Angela to at least listen and investigate properly, not just push people off the phone and deny claims without care. Avoid her if you can—my experience was a nightmare.”

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Posted 2 weeks ago

“Awful service. Just go through state disability”

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Posted 3 weeks ago

“Mail claiming car rental damages on Avis rental from 8 months ago --SCAM. No damage when returned and accepted upon return. Reports filed with FTC and BBB.”

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Posted 3 weeks ago

“Had a claim that I called, messaged and emailed about over 10 times. Took 5 weeks to respond to me and then still said they were waiting on a response (which i knew was a lie and caught them in tue lie). The worst company i have ver done business with.”

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Posted 3 weeks ago

“We have noticed significant challenges in communication, including delayed responses and limited availability outside of standard business hours (after 5 PM EST). Unfortunately, return calls are not typically received within 24 hours, and resolution often requires escalating the matter through the chain of command. Additionally, it was concerning to learn about a case manager change from our own employee, especially when we had received conflicting information from Sedgwick just two days prior. This lack of proactive communication is particularly disappointing, as it directly impacts the support and care provided to employees during critical times. We strongly encourage improved transparency and responsiveness to ensure a more effective partnership.”

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Posted 4 weeks ago

“If I could give zero stars, I would. I've had to request medical leave due to a broken ankle. I'm almost 3 weeks out of work, they give me the run around about approving my leave and won't respond to my chats. I've spoken to a different person every time I call and likely won't get approved because of the run around between them and my doctor. Big fail on their end.”

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Posted 4 weeks ago

“Sedgwick does very great working with me in the area of giving me time to submit documents and information for my claim. I have been having a hard time of late with medical concerns, so it make it hard when there's another issue with my paperwork, it's very frustrating since I'm battling physically and mentally health issues.”

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Posted 4 weeks ago

“Sedgwick staff are rude, sexist snd will do anything to deny laying a claim. I finally got my claim paid but I had to fight them for weeks. It was exhausting. Surprised the FC condone such behaviour. I am taking my complaint to the Financial Ombudsman.”

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Posted 1 month ago

“They outsource to outside countries.”

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Posted 1 month ago

“This is the poorest claim service company or company in general that I have ever dealt with the adjusters voicemail says I will be out on September 23 and back on the 25th. I’ve told her three or four times what it says on voicemails because she never returns voicemails her manager never returns voicemails I wouldn’t deal with this company if I had any other choice other than to pursue this claim.”

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Posted 1 month ago

“Sedgwick is set up to deny your claims, They will deny you if you are one minute late with your information. I work a Lockheed Martin and we have a point system for attendance. Thanks to Sedgwick i am now up to 5 points and subject to disciplinary action. I tried to call them and could not get an answer and made me late on 2 different occasions. I also had my Dr. send in the paper work and they still denied it. Lockheed needs to find a different way a keeping up with there absences.”

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Posted 1 month ago

“They are incompetent they constantly were not receiving fax gave them a return to work date and they still messed up my pay try living on 199.00 dollars for a month instead of the 800 I was expecting trying to recover from cancer surgery the last thing I need is dealing with incompetence phone calls and emails this company should not be in business”

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Posted 1 month ago

“I found out that I would be scheduled for surgery 6 weeks in advance. A week later, I informed my supervisor and began the calls to Sedgwick; the case manager stated that everything had to be turned in by a particular date in March. Two weeks from the initial call, my doctor, his assistant (nurse), and myself had all sent our respective paperwork to Sedgwick. Surgery took place and some time afterwards, more paperwork was sent on my behalf (yesterday), and later today, I received an email that everything was approved such as the LOA and pay for the specific timeframe. Now I’m waiting to return to work and get with our financial dept. She stated that she could find a way to ensure I’m paid completely for the few days that weren’t covered (pay wise) by working her magic! Overall, I’m satisfied with the process. I would advise a bit more communication from my specific case manager but the ladies that I did speak to later on, were phenomenal!”

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Posted 1 month ago

“I wish I could give a zero! Horrible service (or lack there of). I filed my STD claim a month ago and due to a lack of communication from my case managers, the claim still has not been approved. They could not read the fax my doctor sent them with all the paperwork that was needed but never notified my doctor or me. Then they changed my case manager and didn’t tell me so I kept getting no responses from the first case manager they assigned to my claim. They also said they don’t communicate with the doctor for information they need, only the with the insured. They didn’t communicate with either in my case. My company used to use SUNLife for FMLA and STD claims and they were awesome when I had to file a claim. I would never recommend Sedgwick to anyone due to their poor service!”

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Posted 1 month ago

Sedgwick Claims Management Services is rated 1.1 based on 805 reviews