A terrible, terrible company to deal with. International Paper uses them for all disability and comp claims. Communication is poor, processes poorly explained, time frames not reasonable, expectations of compliance to unreasonable requests for non-existent information is overwhelming. Our doctor is equally frustrated with them. They refuse to honor the doctor statement of time off needed, instead continuing to increase demands of more information about a condition that cannot be treated until we see a specialist. My poor husband has a severe injury that we are waiting to see a specialist for. They actually demanded records from this specialist that he hasn't even seen yet! He worked horrendous hours during Covid times that inhibited healing and exacerbated his symptoms to the point of extreme disabling. Likely Sedgwick will deny his short-term disability for the month we have to wait to see a specialist. Folks, this is the thanks you get for investing your loyalty in a company for decades. They treat my husband as if he has no value!