We had a visit from a dreadful man at sedgwicks yesterday and I was left so upset. He was sexist, patronising and rude and refused to look at our surveyors report or photos taken and only looked at the front of the house and didn’t even go around the back where he would have clearly seen 2 damaged tiles from recent storm damage. We have had 3 storms in a row hit cornwall since we moved in 3 weeks ago, one was a named storm with severe hail and extreme winds. We moved in literally on the day of the named storm 3 weeks ago and had a comprehensive survey done less than 2 months ago showing the roof to be completely in damaged and dry. Within a couple of days we noticed water coming into the ceiling in the top rooms so called our insurers immediately. They sent a validator from Sedgwicks. He kept repeating he had to get to Southampton but the end of the day and was in a rush so was determined it was condensation without looking at any evidence we had or even the back or the house! My eldest son and our builder were just as shocked as I was at how he behaved. How can you assess a roof if you only see 50% of it? He was sexist towards me, rude and patronising and they are committing fraud by charging my Insurance company Aviva for a job they are not doing properly. They are a complete disgrace and clearly employ dishonest and unqualified unprofessional people to fob off claims. I was so upset by the end of his visit and his blank refusal to look at our recent survey or any evidential photos we’d taken that I immediately wrote to make a formal complaint and will now be contacting our local MP, the media and anyone and everyone I can to expose them. They are appalling. Refuse to have them in and insist on another company, preferably a neutral one that’s not employed by your insurers to fob you off. They will lie about everything and you won’t be able to get any of your damage claimed for. Appalling company. Avoid at all costs.