I've paid for short term disability and had retinal surgery. They have caused undue financial hardship with my check as I was to be paid 70% of my working pay. Only after calling them because my check was short did I find out 12 days before the 30 day period they needed more documents. Still not clear of dates they need as this will cost more money to get printed. They have caused great distress through notifying you 12 days before the due date what you need to give them which is virtually unattainable at this point. ( could have been prevented by letting me know at beginning of 30 day period.) No help whatsoever due to lack of communication in a timely manner. Untimely return of phone calls. Communicated through u.s. mail, emails,(fax number did not work for two weeks) called and called finally got another fax number. Two weeks later then my claim was closed. Just making their money off of working people who pay into short term disability I guess. Unprofessional, very unhelpful especially for the few weeks I was off of work. Very stressful. I hope they never have to make a claim and deal with this type of nonsense when they get older. So much for professionalism or work ethic. Thank you for nothing and you know who you are and what you do and how you treat others. May this never be done to you.